Customer relationships within the Customer Journey
EDMMEDIA puts customer relationships first, providing the best data quality solutions throughout the whole of the Customer Journey. This allows you to communicate in an effective and suitable way with your prospective clients, bringing you:
- The possibility to implement strategic decisions, after getting a complete, representative understanding of your customers
- Improved customer focus, better customer satisfaction through a greater standard of communication
- Savings on costs through higher conversion and response rates
- The ability to identify risks first hand and prevent irreparable damage being caused
The basis of dataquality
The initial point of contact with your customers and your customers' records act as the bedrock of the quality of your data.It is essential to understand your history with the prospect along with the time-frame of the relationship in order to identify how to convert prospects into new customers.
Working with EDMMEDIA will mean that reference files, including address details will be incorporated into your database in a standardised manner. This will ensure that current and new customers will be recognized, along with the new addresses of those who have moved house.You will be able to reach more customers and reactivate former ones.
Can't keep up with your customers? EDMMEDIA can help you get back on track; to retrieve them and turn them into first-class customers!
Phone: +32 (0)476 24 12 01